Rioplex Broadband invoices in advance for our services. Your first bill will cover your first two months of service. After that, we invoice for your next month of service 45 days before your service paid through (expiration) date and expect payment of that invoice in 15 days. You will not experience a lapse of service unless your invoice is not paid until after your service paid through date, however, we begin sending past-due reminders 7 days before your service paid through date. Accounts unpaid the day after their paid through date will be suspended.

While we don’t have minimum term contracts for our service, we do require 30-day notice to cancel your service. In most cases, we will be able to credit any open invoices and cancel your service as of your expiration date.

We don’t use paper invoices, instead we rely on the e-mail address you request when we initiate your service. It is possible to route these notices to a different address, but due to the internet, our address is the only address where we can guarantee delivery.